Inbox
Incoming0 requests
What needs attention0 requests
Mail feed0 conversations
Shared mailbox historyNew mailing
Team performanceOperational signals, not vanity metrics.
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PerformanceHow requests move through the team
Incoming vs Confirmed trend
Incoming conversationsConfirmed conversations
SLA status
Follow-up activity
Top performing managers
Hotel conversation volume
Request sources
Manager performance
Top agents by conversations
Insights
Pipeline health
Users
People who can sign in and work in CRM.
Temporary replacementVacation, sick leave or another absence. Permanent ownership is not changed.
Duty shiftDuty managers temporarily receive active work of selected managers. New unassigned mail stays in Allocation.
Analytics baselineNot reset