Inbox
Incoming0 requests
What needs attention0 requests
All mail0 conversations
Labels, owner, status and SLA in one placeUpdatedSenderConversationLabelsOwner / statusFlags
New mailing
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Incoming vs Confirmed trend
Incoming conversationsConfirmed conversations
SLA status
Follow-up activity
Top performing managers
Hotel conversation volume
Request sources
Manager performance
Top agents by conversations
Insights
Pipeline health
Users
Temporary replacementVacation, sick leave or another absence. Permanent ownership is not changed.
Duty shiftDuty managers temporarily receive active work of selected managers. New unassigned mail stays in Allocation.
Analytics baselineNot reset