BM-CRM Light

Unassigned inbox0 requests

From

To

Incoming vs confirmed

Real synced data

Agents

Who sends most requests

Requested hotels

Demand and confirmed share

Follow-up control

Managers who reply / miss

Pipeline health

Current statuses

SLA distribution

Reply time buckets

Managers

Requests / SLA / conversion

Insights

What to act on

Users & roles

Workspaces

KPI settings

SLA target, minutes Avg reply target, minutes

Follow-up target

Follow-up target, hours Arrival follow-up, days before Follow-up time

Conversion target, % Incoming target / day Confirmed target

Statuses & topics

Statuses

Topics

Parsing dictionaries

Hotel namesVilla / room names

Inbox

Incoming vs confirmed

Agents

Requested hotels

Follow-up control

Pipeline health

SLA distribution

Managers

Insights

Users & roles

Workspaces

KPI settings

Statuses & topics

Parsing dictionaries

Signatures

Sign in

Incoming vs confirmed

Agents

Requested hotels

Follow-up control

Pipeline health

SLA distribution

Managers

Insights

Users & roles

Workspaces

KPI settings

Statuses & topics

Parsing dictionaries

Signatures