Inbox
Allocation queue0 requests
Analytics
Track performance, conversations, SLA and conversions.
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Incoming vs Confirmed trend
Real synced dataIncoming conversationsConfirmed conversations
SLA status
Reply time bucketsFollow-up activity
Current follow-up controlTop performing managers
Requests and conversionHotel conversation volume
Request sources
Manager performance
All metricsTop agents by conversations
Insights
What to act onPipeline health
Current statusesUsers
Manage users, access, and account administration
Users
Add user
Admin settings
WorkspacesManage business units, Gmail mailboxes and workspace-level access.
KPI settingsSLA target, reply targets and follow-up timing.
Statuses & topicsManage pipeline stages and request topics.
Statuses
Topics
SignaturesManage email signatures with inline images.
DictionariesManage hotels and villa names used by parser.
TeamsReview operational groups and assigned users.
Roles & permissionsConfigure access switches for each CRM role.
IntegrationsConnected Gmail workspaces and sync status.
Audit logsRecent admin and request changes.
Reset analyticsClear dashboards without deleting mail history.
Reset analytics baseline
Future analytics will count requests created after the reset. Threads and mail history stay untouched.